Return and Exchange Policy | Jewelleshwari

At Jewelleshwari, we want your experience to feel as special as the jewellery you choose. If something isn’t perfect, we offer an easy, transparent resolution.

Return/Exchange Window: 15 days from the date of delivery
Return Shipping: Free pickup & return shipping across most pincodes

Contact Us:
Email: jewelleshwari@gmail.com
Phone/WhatsApp: +91 9355696399

What’s Eligible for Return/Exchange?

Items returned within 15 days of delivery
Items in unused, unworn condition with all original inclusions:
1. Certificates of authenticity
2. Free gifts/add-ons (if any)
3. Original packaging (boxes, pouches, tags)
4. Accessories or extra components

Missing Inclusions: If certificates or inclusions are not returned, a reissue/handling fee (typically ₹500–₹3000, depending on the certificate/service) may be deducted.

What Isn’t Eligible?

Customised or Personalised Jewellery
(including engravings, size customisations outside standard options, bespoke designs)
Used/Worn or Modified Items
(scratches, signs of wear, damage, or resizing/polishing done after delivery)
Third-Party Alterations
(any change/repair done by someone other than Jewelleshwari)

How to Start a Return/Exchange

Contact us at jewelleshwari@gmail.com or +91 9355696399 within 15 days of delivery.
We’ll arrange a free pickup from your address (where serviceable) and share simple packing instructions.
Pack securely and, if possible, record a short packing video for your records.
We will make up to two pickup attempts. If pickup isn’t possible in your area or both attempts fail, we’ll guide you to send the parcel via a reliable, trackable courier to our returns hub (details shared by our team).

Quality Check & Processing Timeline

Once your parcel reaches us, our Quality Assurance team will inspect it within 2–4 business days.
We’ll update you and proceed with refund, exchange, or replacement per your request.

Refunds

Method: Refunded to the original payment method only.
Timeline: Please allow 8–12 business days (bank/card issuer dependent) after QC approval.
Partial Returns: If you return only part of an order, we’ll refund the value of the returned item(s) only.
Condition Check: If an item is found used, damaged, or altered, we’ll return it back to you and no refund can be issued.
Deductions (if applicable): Missing certificates, inclusions, or excessive wear may incur a fee as noted above.

Exchanges

Want a different size or design?

Reach us at jewelleshwari@gmail.com or +91 9355696399 and share the piece you want instead.
We’ll arrange free pickup (where serviceable).
After QC approval, we’ll ship your new piece.
Price Differences: If the new item costs more, we’ll share a secure payment link for the difference; if it costs less, we’ll refund the balance.

If an item fails QC (used/damaged/altered), we’ll ship it back to you and the exchange cannot be completed.

Replacements (Defect/Damage on Arrival)

If your jewellery arrives damaged or with a manufacturing defect, notify us within 48 hours of delivery with unboxing/clear photos or a short video.
We’ll prioritise a like-for-like replacement. If the same item is unavailable, you may opt for an exchange or refund per policy.

Shipping & Liability Notes

Please keep the pickup receipt/airway bill until the return is fully processed.
For self-ship cases (when instructed), use a reputed, trackable courier and share tracking details with us.

Important Disclaimers

Natural variations in gemstones, minor surface characteristics, or slight colour differences due to lighting/screens do not constitute defects.
Jewelleshwari reserves the right to accept or decline returns/exchanges based on QC findings and policy terms.

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